We love having you (our customer) with us and we’d like to get to know your friends too. Our refer a friend scheme allows you to get rewarded for spreading the word about our home emergency and/or appliance insurance products. When you invite one of your friends to join us and they take out one of our insurance products directly from us (and not via a third party or affiliate website), you both get a reward. You can find out more about the reward on our dedicated refer a friend web page.
Make sure you and your friend read our terms and conditions carefully as they set out our responsibilities to you, and your friend, and the actions you and your friend agree to do to benefit from the refer a friend scheme. By entering the refer a friend scheme, you agree to these terms and conditions. These are separate to any other contracts you and your friend may have with us.
Definitions
Friend(s): mean an individual(s) that the referrer knows personally, for example a friend or family member who isn't already our customer and who is happy for their details to be passed to us for contact.
Referral form: means the form you will fill out with your friend's details to allow us to contact them with further information about our insurance products.
Referrer/you/your: means our current customer, who must be an existing holder of at least one active home emergency or appliance cover product with us.
Reward: means the gift card offered by us under this scheme. The gift card may vary from time to time. Terms and conditions may apply to the reward, separate to this agreement.
We/us/our: refers to Home Emergency Assist, Ground Floor, 4c New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF.
Taking part and referring friends
To participate, you and your friend must follow the instructions on our website, homeemergencyassist.com/members/refer-a-friend. You must successfully identify as an existing customer by filling out your details on our referral form.
You can fill out the referral form to refer a friend to buy one of our home emergency and/or appliance products. Referrers can complete this form for multiple friends.
You should only fill out details on the referral form directly for your friends and not post it publicly (including on social media pages where you don’t directly know the people who read the posts) or contact people you don’t know. Referrers can only refer personal contacts they know and have permission to pass the details on for.
By filling out the referral form, you agree that it is a personal referral and that you will not state or imply to your friends that it is anything else, i.e. you will not state that you represent us, our brand, or our company.
How to get a reward
To receive a reward, each friend must purchase a home emergency and/or appliance policy via homeemergencyassist.com/members/refer-a-friend (purchases via affiliate or cashback sites will not qualify), within 90 days of being referred.
The friend’s policy must be active at least 60 days after the policy start date. We also require valid email addresses to send you and your friend your rewards.
To qualify for your reward, your friend must not have held a home emergency and/or appliance cover product with us within in the last 24 months.
If, after making a validated purchase of a product, your friend cancels their agreement with us up to 60 days after the policy start date, this will result in the cancellation of the reward for you and your friend.
If your friend is in arrears on their policy, this may result in the delay or cancellation of the reward for you and your friend.
The reward may take up to three months to arrive following the friend joining us.
Where applicable, we’ll use the details you and your friend provided at registration to send the reward.
Rewards are not transferrable or redeemable for cash.
General
Both the referrer and friend must be aged 18 or over and a resident in England, Wales, or Scotland.
From time to time, we may change the refer a friend scheme. If we do, any reward we agreed to provide you before we make changes to the scheme, will continue to be provided subject to any qualifying criteria.
We can review and revise these terms and conditions at any time. If we reasonably think the change will put you and your friend at a disadvantage, we will let you know what the changes are. If you take part in the refer a friend scheme subsequent to any changes being made to these terms and conditions or the scheme itself, any such new or amended terms will apply.
We will monitor compliance with the refer a friend scheme. In the event of fraud, misuse, or not keeping to these terms and conditions, for example signing people up without their permission, we can not provide, withdraw or reclaim the reward, end or suspend the scheme or stop you and your friend from participating in the scheme.
The laws of England and Wales or Scotland apply to these terms and conditions, depending on where your home is.
