Need to make a claim? When the worst happens, we're there for you. Visit our claims page to report your claim to a member of our team.

Your home comfort is our top priority

Home Emergency Assist is a trusted household name, offering boiler, appliance and complete home emergency cover. Our policies offer you peace of mind, protecting you against the cost of emergency repairs that aren’t covered by your home insurance.

About Home Emergency Assist

We know your home is more than just a place to live—it’s where life happens. It’s where families gather, where everyday routines unfold, and where special moments are made. But when the unexpected strikes—a leaking roof, a broken boiler, or a washing machine that gives up — it can turn everything upside down.

That’s where we come in. At Home Emergency Assist, we've been working tirelessly for over 10 years to restore warmth, comfort, and security to your home, so you can focus on what really matters. Whether you're facing a freezing house in the middle of winter, dealing with a burst pipe that’s causing chaos, or unable to cook dinner because your oven has broken down, we step in so you don’t have to worry.

From boiler and heating cover to keep you warm, to plumbing and drainage protection for leaks and blockages, roof cover to shield you from unexpected leaks, and electrical fault repairs, we make sure your home stays safe and running. Plus, we cover over 30 household appliances, keeping the essentials you rely on every day in working order.

When things go wrong, you shouldn’t have to figure it out alone. With fast emergency call-outs and 24/7 support for home emergencies, (and 9am - 5pm, Monday to Friday appliance breakdown support) we’ll get your home back to normal in no time—so you can get back to your happily ever after.

What our customers say

Proudly from Poole

We're proud to call the picturesque coastal town of Poole on the south coast of the UK our home. Boasting the UK's largest natural harbour, miles of scenic sandy beaches, and breath-taking views of the Jurassic Coast, we are continuously inspired by our surroundings. Just like the gentle sea waves, we believe in bringing calm and assurance to every problem that our customers may face. So, come rain or shine, sun (or storm), we're here for you.

Keeping life moving smoothly

Here at Home Emergency Assist, we're all about staying on our A-game. We're not ones to settle — we're always chasing the best, turning those everyday hiccups into no sweat fixes. Our high standards? Well, they're as much part of us as our morning cuppa. They're what keeps us aimed at raising the bar in the home cover world, day in, day out.

Our team
We carefully select and train our team to provide top-quality customer service, giving you the time and support you need to find the right cover. We also work with vetted local engineers in your area, to ensure the fastest response times in an emergency.
Our promise to you
We promise to be transparent in our pricing, policy cover and our communications with you, and to allow you to tailor products to meet your needs. We’ll regularly review our goods and services, and continually seek to improve them.
We won't...
We'll never put our prices up unfairly (as is often the case with some of our competitors), assess your boiler before we agree to insure it, try and sell you products you may not need, or charge you more because you live within the M25.

Looking for more information?

How to make a claim

Should the worst happen, you can make a home emergency or appliance claim with ease.

Report your claim 24/7, 365

How we're here for you

If you have health challenges, a disability, or tough circumstances, we’re here to help.

Need extra help?

How-to guides

Looking to tackle small repairs on your own? Our step-by-step how-to guides make it simple.

Read our articles

Complete Home Cover

We can protect you against boiler breakdowns, plumbing problems, burst pipes, and more.

Protect your home

Appliance cover

We can protect over 30 household appliances against accidental damage and breakdown.

Protect your appliances

Save £100 on a new boiler

Cut your energy bills and improve efficiency with an upgraded, energy-saving boiler, through our partner.

Replace your boiler