Making a claim
The whole point of taking out insurance is to know that should the worst happen, you can make a claim with ease, and your situation will be resolved as quickly as possible.
With Home Emergency Assist, that's exactly the experience we aim to give you.
Important: if you smell gas, immediately call the National Gas Emergency Helpline on 0800 111 999 (for England, Wales and Scotland) or 0800 002 001 for Northern Ireland) to report a suspected gas leak, and follow these guidelines to keep you and your family safe.
Please note, we will be closed 29th March, and 1st April 2024. Our home emergency claims line will be open as normal.
To make a Home Emergency claim
Claims relating to Home Emergency, Plumbing & Drainage, and Boiler & Central Heating cover.
Call: 03330 034 999 (option 1)
Phone lines open: 24 hours a day, 365 days a year.
To make an Appliance claim
Claims related to home appliance cover.
Online claim submission 24/7
(Online claims will be processed Monday – Friday, 9am – 5pm)
Call: 0330 124 4531
Monday – Friday, 9am – 5pm
(Closed bank holidays)
Please note, claims must be reported within 48 hours of the emergency occurring. Claims reported after this will not be accepted.
Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 584710).
Home Emergency Assist is a company registered in England (08279496). VAT registration number: 315 9487 76.
Registered address: Ground Floor, 4C New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF, United Kingdom.