Making a claim

The whole point of taking out insurance is to know that should the worst happen, you can make a claim with ease, and your situation will be resolved as quickly as possible.

With Home Emergency Assist, that's exactly the experience we aim to give you.

Important: if you smell gas, immediately call the National Gas Emergency Helpline on 0800 111 999 (for England, Wales and Scotland) or 0800 002 001 for Northern Ireland) to report a suspected gas leak, and follow these guidelines to keep you and your family safe.

Please note, we will be closed 29th March, and 1st April 2024. Our home emergency claims line will be open as normal.

Table of contents

To make a Home Emergency claim
To make an Appliance claim

To make a Home Emergency claim

Claims relating to Home Emergency, Plumbing & Drainage, and Boiler & Central Heating cover.

Call: 03330 034 999 (option 1)

Phone lines open: 24 hours a day, 365 days a year.

To make an Appliance claim

Claims related to home appliance cover.

Online claim submission 24/7

(Online claims will be processed Monday – Friday, 9am – 5pm)

Call: 0330 124 4531

Monday – Friday, 9am – 5pm

(Closed bank holidays)

Please note, claims must be reported within 48 hours of the emergency occurring. Claims reported after this will not be accepted.