Contact Home Emergency Assist
Please note, our office will be closed on bank holidays. Our home emergency claims line will be open as normal.
Write to us
So that we can help you, please include your policy number or full name and postcode in any correspondence with us.
Services: customerservice@homeemergencyassist.com
Complaints: complaints@homeemergencyassist.com
Ground Floor
4c New Fields Business Park
Stinsford Road
Poole
BH17 0NF
Speak to us
If you would like to get a quote for a new policy:
Call: 0330 094 8301
Monday to Thursday: 9am – 5.30pm
Friday: 9am – 3.30pm
(Closed bank holidays)
If you need to talk to us about an existing policy:
Call: 0330 094 8301
Monday to Thursday: 9am – 5.30pm
Friday: 9am – 3.30pm
(Closed bank holidays)
Please note: the contact centre will be closed between 12.50pm and 1.50pm Monday - Thursday.
Home Emergency Claims
Claims relating to Home Emergency, Plumbing & Drainage, and Boiler & Central Heating cover.
Call: 03330 034 999 (option 1)
Phone lines open: 24 hours a day, 365 days a year.
Appliance Claims
Claims related to home appliance cover.
Online claim submission 24/7
(Online claims will be processed Monday – Friday, 9am – 5pm)
Call: 0330 124 4531
Monday – Friday, 9am – 5pm
(Closed bank holidays)
Please note, claims must be reported within 48 hours of the emergency occurring. Claims reported after this will not be accepted.
Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 584710).
Home Emergency Assist is a company registered in England (08279496). VAT registration number: 315 9487 76.
Registered address: Ground Floor, 4C New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF, United Kingdom.