Complaints
We hope you don't have a reason to complain, but sometimes things go wrong. We'd love the opportunity to put things right and get your issues resolved as soon as possible. Please include the information to the right for us to look into this for you.
Which area is your complaint related to?
Here's what we'll do
Once you've submitted your complaint, this is what will happen next
Your rights
If you're not happy with our resolution, here's what you can do next. The Financial Ombudsman may be able to help you. Their service is free for you but you'll need to contact them within six months of receiving our final response. You can contact them at:
Email: complaint.info@financial-ombudsman.org.uk
Tel: 0800 023 4567
Address: The Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.
Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 584710).
Home Emergency Assist is a company registered in England (08279496). VAT registration number: 315 9487 76.
Registered address: Ground Floor, 4C New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF, United Kingdom.