What are Cookies?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit our website. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements elsewhere around the web. Please note that passwords and credit card numbers are not stored in cookies. By using our website, you agree that we can place cookies on your device.
Most websites visited will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Most websites use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security; these are all termed as ‘non-evasive’.
Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it'll think you're a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you're viewing (‘third party cookies’).
We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).
NB. Persistent cookies remain after your browser is closed.
You can find more information about cookies at http://www.allaboutcookies.org/.
Different Forms of Cookies
Necessary Cookies
Necessary cookies let you move around the website and use essential features like secure areas. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. You can't opt out of necessary cookies and therefore should not continue to use this site or else set up your browser to block cookies from this site (see 'Managing your cookies' below).
NB. It's assumed that by using this site you've agreed to accept necessary cookies. If you use the browser to block necessary cookies, it'll prevent the site from functioning as intended.
Examples of such cookies are for:
Remembering information you've entered on forms when you navigate to different pages in a single web browser session which identify you as being logged in (if the site has a login area).
The use of cookies will not gather information that could be used to advertise products or services to you or for use to target adverts on any other site.
The table below explains the cookies we use and why.
| Cookie | Name | Type | Purpose | More Info |
|---|---|---|---|---|
| Website cookie acceptance | rtCookiePrivacySetting | Functional | This cookie is used to record if a user has accepted the use of cookies on this website. | |
| Preferred site format | rtPreferedSiteFormat | Persistent | This cookie is used to record which site format they prefer to review the website in, e.g. full, tablet or mobile | |
| Auto login status | rtAutoLogin | Persistent | This cookie is used to record if a user has chosen to auto-login on their return to this site. It contains a random login code for this user. It does not contain any user info or password. | |
| Session cookie | ASP.NET__SessionId | Functional | This cookie allows our site to remember selections you make from page to page like when you fill out a form. | |
| Telerik cookies | Various (depending on controls used on this site) | Persistent | These cookies are used by Telerik page controls to record their state, e.g. grid configs and editor menu bar selections. | Telerik support pages |
Performance Cookies
'Performance' cookies collect information about how you use our website, e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you - all the information collected is only used to help us improve our website, service to you, understand what interests our users and measure how effective our advertising is.
NB. Performance cookies can be blocked.
We use 'Performance' cookies to:
Provide statistics on how our website is used
See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
Help us improve the website by measuring any errors that occur
'Performance' cookies will NOT be used to:
Gather information that could be used to advertise products or services to you on other website
Target adverts to you on any other website
Targeting and Advertising Cookies
These cookies are typically used by websites to deliver targeted adverts based on browsing habits. These cookies help us deliver advertisements to you which we think might be of interest based on the pages on our website you have visited. These advertisements will be delivered onto certain other websites that you visit.
| Cookie | Name | Duration | Type | Purpose | More info |
|---|---|---|---|---|---|
| _fbp and _fr | 2 months | Persistent | These cookies analyse the success of our advertising campaigns on Facebook. They also collect information about how you use our website, such as which pages you go to, to enable us to show more relevant messages to you across Facebook. | ||
| Force 24 | f24_autoId and f24_personId | 10 years | Persistent | These cookies monitor the browsing activities our potential or existing customers use including links clicked to help us gain a better understanding of your viewing activities and areas of interest. These make your access easier and manage certain functionality and technical aspects. Stores user's ID. | Force 24's Privacy Policy |
Third Party Cookies
You may notice some cookies that aren't related to our website directly. If you go onto a webpage that contains embedded content, you may be sent cookies from these websites. We don't control the setting of these cookies but you can check these third-party websites for more information about their cookies and how to manage them.
| Cookie | Name | Type | Purpose | More info |
|---|---|---|---|---|
| Tawk.To | TawkConnectionTime, Tawk_*, _tawkuuid | Functional, Third Party | These cookies allow our LiveChat functionality to link chat conversations together to provide a better service. | Tawk.To's Privacy Policy |
| DataDome | Datadome | Functional, Third Party | This is a security cookie based upon detecting BOTs and malicious traffic. | |
| Force24 | f24_autoId | Persistent, Third Party | Force24 will collect information to monitor your behaviour and if you are a client, your customers when they are accessing information provided by the Force24 Platform. | Force24's Privacy Policy |
| Force24 | f24_personId | Persistent, Third Party | The Platform cookies monitor the browsing activities our potential customer uses, including links clicked. A cookie is activated through our customers or potential customers clicking email links and also the contents of any forms submitted to us. | Force24's Privacy Policy |
| Paid On Results | affiliatenetwork=PaidOnResults | Network Cookie, Third Party | These cookies track purchases so sales can be viewed across independent sites and allow us to work out which affiliate to credit for a sale. | |
| LiveSession | __ls_uid | Persistent, Third Party | This cookie is used to keep track of a visitor's identity. | LiveSession's Privacy Policy |
| LiveSession | __ls_sid | Persistent, Third Party | This cookie identifies the session. | LiveSession's Privacy Policy |
| LiveSession | __ls_exp | Persistent, Third Party | Timestamp for session expiration time. | LiveSession's Privacy Policy |
| LiveSession | __ls_off | Persistent, Third Party | If this cookie value is set to 1, tracking script will be disabled. This cookie is used due to our opt-out policy. | LiveSession's Privacy Policy |
Managing Your Cookies
The browsers of most computers, smart phones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for our website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
Cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it's possible that this will affect how our website works.
Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 584710).
Home Emergency Assist is a company registered in England (08279496). VAT registration number: 315 9487 76.
Registered address: Ground Floor, 4C New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF, United Kingdom.