We're committed to support the needs of all our customers, whatever your circumstances.

Need extra help? We're here for you. Whether you're living with certain health difficulties, disability or have found yourself living in challenging circumstances, we're here to provide support when you need it most. One way we do this is by offering a priority services register where customers who need it receive priority assistance during emergency claims.
Appointed representative

We understand that managing a home emergency or appliance policy might feel overwhelming for some, so customers have the option to nominate a trusted person to handle their policy on their behalf. This provides peace of mind, knowing someone you trust can assist if needed.

We’ll be able to speak to your appointed representative about the plan, offering them information and support that we wouldn’t otherwise be able to. All we need is a few details about the representative, so we can record it.

s
The representative's first name
s
The representative's surname
s
Birth date - you need to be over 18 to be an authorised representative
s
The relationship with the policy holder (i.e. whether it's a parent, child, friend, or partner)

Sign up for our priorities register

One of the ways we make managing your home emergency or appliance policy easier is through our Priority Services Register. This is designed for customers who may need extra support during stressful times, ensuring they receive priority assistance in the event of an emergency claim.

Whether it’s due to age, disability, illness, or any other circumstance, being added to the Priority Services Register guarantees that you’ll be at the front of the queue when emergencies strike. We understand that these situations can be stressful and overwhelming, and so we’re committed to giving you the quickest, most effective support possible.

You can sign up for our priority services register by phone, letter, or email if:

> You're over 80
> You have a long-term illness or disability
> You rely on medical equipment in your home
> You have young children (aged 5 and under)
> You're recovering from hospital treatments

Other ways we can help

Power of Attorney
Help with your bills
Other resources

Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 584710).

Home Emergency Assist is a company registered in England (08279496). VAT registration number: 315 9487 76.

Registered address: Ground Floor, 4C New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF, United Kingdom.

Our insurance

Resources

About us

Offers

© 2024 Home Emergency Assist Limited. All rights reserved.1.1.02