Making a claim couldn’t be easier. Find out more about the claims process below.
1. Call our team within 48 hours of the incident occurring (anything after this will not be considered an emergency).
2. We aim to provide 24 hour support to make a repair or provide a replacement.
3. Once the job is done, you’ll sign to confirm you’re happy with the service and we’ll settle the bill (within your cover limits) with the engineer directly.
To find out more about our claims process and how to contact us, visit our dedicated claims page.
Please note, there is a compulsory £60 excess to pay in the following situations: