Members Area

Thank you for visiting our Members Area. Here, you'll find the latest information about your renewal, important changes to your policy and login instructions to your account.
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Your Renewal Information

You'll have received your new policy schedule and policy documents via email or post, which contain more detailed information about your cover.

Read these carefully to ensure the cover still meets your needs and keep your documents somewhere safe.

All the information you need to log in on our Renewal Portal can be found on your policy schedule.

Read your documents carefully
Download your documents
Keep them somewhere safe
Log in to our Renewal Portal to update your details


If you choose not to visit your account to update your payment information, your policy will still renew automatically using your current payment method.

If you've opted out of automatic renewal (which you can do at any time by contacting us), you will have to get in touch with us to accept the renewal, otherwise your policy will lapse and you'll no longer be covered in the event of an emergency.

How to login to my account

You can log into your account to register appliances, change your payment method and renew your insurance. You can do this by:
Go to our Renewal Portal using the link above
A person filling out an online form
Enter your Policy ID, postcode and renewal date
Make any required changes and renew your plan

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Frequently Asked Questions

Have a look through our most frequently asked questions. If you can't find the answer you're looking for, give us a ring.
Who are Home Emergency Assist?
When will my policy begin?