Terms and conditions for our current offers and promotions.

By purchasing a home emergency and/or appliance policy, you're agreeing to these terms and conditions, as well as your policy terms and conditions. These offer terms are separate from your insurance contract.

General terms and conditions

• Introductory pricing available to new customers only (if you've had a policy with us within the last month, this offer won't apply)

By using a promotional code to purchase a home emergency and/or appliance policy, you're agreeing to these offer terms and conditions, as well as your policy terms and conditions. These offer terms are separate from your insurance contract.

General terms and conditions

• Available to new customers only (if you've had a policy with us within the last month, this offer won't apply)

• Only one offer can be used at a time, so this can't be combined with other promotions or cashback sites.

• This offer doesn't apply to annual or one-off boiler services (unless otherwise stated within the promotion).

• Only one offer per household

• No cash alternatives will be offered.

• Our standard policy terms and cancellation policy still apply alongside this offer.

• Like all good things, this offer won't last forever - we may change or withdraw it at any time.

By leaving a review following our email invitation and completing our competition entry form, you agree to these terms and conditions. These are separate from any other contracts you have with HEA

Taking part

• The prize draw is open to existing customers who leave a review and complete our competition entry form.

• You can enter the prize draw once in total. Multiple reviews cannot be left to gain additional entries.

• Your policy must be live for you to qualify.

• Only one offer is available per household.

• HEA employees and their family members cannot enter.

Choosing and contacting the winner

• One winner will be chosen each month from eligible customers who have left a review and completed the competition entry form.

• The winner will be selected at random using a random number generator. The adjudicator’s decision is final, and we won’t enter into correspondence about it.

• We’ll contact the winner by email within the first working week after the end of the month.

.Other terms

• We reserve the right, at our discretion, to disqualify entries that we consider do not meet these terms and conditions. We may also disqualify anyone we reasonably believe has interfered with the fair running of the prize draw.

• All other terms of business and cancellation policy terms continue to apply.

• We reserve the right to change, amend or withdraw the prize draw at any time.

• You can request the winner’s surname, initial and county of residence by emailing marketing@homeemergencyassist.com.

If you're with another boiler and heating and/or home emergency cover provider, and you're looking to switch, there's good news. We're so confident in our pricing that we'll beat any renewal quote from British Gas and Homeserve, for one of our equivalent plans.

Terms & Conditions

When switching from British Gas or Homeserve, you'll need to meet certain conditions to qualify for our price match promise. We've put these below, so you know what to expect.

• The renewal price you've been offered from an alternative provider must be for an equivalent plan.

• The price you found should be the final price, including any VAT, IPT, and additional charges. It must be the normal price, not the result of a membership, personal discount, promotional discount, or any other rebate.

• The product from the alternative provider must be currently available.

• You must contact us and provide sufficient information to verify the price, with a copy of your renewal letter or email quote, clearly named and dated, within 30 days of the purchase date.

• Our price match promise cannot be combined with any other discount or promotional sites, such as cashback websites.

• Pricing errors on your renewal that are clearly pricing errors will not be matched or beaten.

• The price match promise will not be retrospectively applied to policies already purchased.

• We reserve the right to withdraw, cancel, suspend, or amend our price match promise at any time without notice.

We’re so glad you’re here – and we’d love to meet your friends too!

Our Refer a Friend scheme is our way of saying thank you for spreading the word about HEA. If someone you know takes out a home emergency or appliance policy with us after you’ve referred them, you’ll both receive a reward!

All we ask is that they buy their policy directly through us (not via a third party or cashback site) and meet a few simple conditions – which we’ve outlined here in plain English.

You can also check out our refer a friend web page for more info about the reward.

The important bits (terms you agree to)

By taking part in our Refer a Friend scheme, you’re agreeing to these terms. They’re separate from any other policies you or your friend may already have with us. Please make sure both you and your friend give them a quick read before getting started.

A few definitions

• Friend(s): Someone you personally know – like a friend or family member – who isn’t already a Home Emergency Assist customer and who’s happy for you to share their details with us.

• Referral form: The short online form where you pop in your friend's name and contact details so we can say hello.

• Referrer / you / your: That’s you! An existing Home Emergency Assist customer with at least one active policy.

• Reward: A £20 gift card (or something similar) sent out once your friend joins us. The exact gift card may change now and then, and other terms might apply depending on the provider.

• We / us / our: That’s HEA, based at Arena Business Centre, Holyrood Close, Poole, Dorset, BH17 7FJ.

How it works

• Head to homeemergencyassist.com/members/refer-a-friend and fill in your details along with your friend’s.

• You can refer as many friends as you like, as long as they’re personal contacts you know and they’ve said they’re happy for us to contact them.

• Please don’t post your referral link or form in public spaces like forums or social media groups where you don’t personally know the people. This is all about genuine, personal recommendations.

• When you fill out the form, you’re confirming that it’s a personal referral – and that you’re not acting on our behalf or claiming to represent us in any way.

How to Earn Your Reward

• Your friend needs to buy a policy from the link we send them within 90 days of being referred.

• Their policy must stay active for at least 60 days from the start date.

• Both you and your friend must have valid email addresses so we can send the reward.

• If your friend previously had a policy with us in the last 24 months, the referral won’t count.

• If your friend cancels within 60 days or falls behind on payments, the reward might be delayed or cancelled.

• Once all conditions are met, please allow up to 3 months for your gift card to arrive.

• Once qualifying, we'll use the email addresses held on file for you and your friend to send your reward.

Other Things to Know

• Both you and your friend must be 18 or over and live in England, Wales, or Scotland.

• We may update or change this scheme from time to time – but any rewards already promised will still be honoured if the qualifying conditions are met.

• If we make a change that might affect your eligibility, we’ll let you know.

• We keep an eye out for misuse or fraud. If we find any, we may cancel rewards, end participation, or suspend the scheme entirely.

• Gift cards must be activated within 90 days of being emailed to you by our gift card partner (Vex Rewards). After that, they’ll expire – and unused balances won’t be available. It’s your responsibility to activate and use the card in time.