Depending on the plan you choose (Boiler & Heating, Plumbing & Drainage or Complete), our Enhanced Cover offers you protection in the event of experiencing complete heating/hot water loss or damage to/failure of your plumbing and drainage system.

Our Premium Cover (again depending on the plan you choose) offers you the same protection in the event of complete loss/failure to your boiler and central heating or plumbing and drainage systems along with the additional reassurance that we’ll repair or rectify any leaks within your boiler and central heating system, including radiators and pipes, and replace any leaking pipes. We’ll also clear blockages, repair taps and restore toilet facilities.

Making a home emergency claim couldn’t be easier. Find out more about the claims process below.

1. Call our team within 48 hours of the incident occurring (anything after this will not be considered an emergency).

2. We aim to provide 24 hour support to make a repair or provide a replacement.

3. Once the job is done, you’ll sign to confirm you’re happy with the service and we’ll settle the bill (within your cover limits) with the engineer directly.

To find out more about our claims process and how to contact us, visit our dedicated claims page.

Please note, there is a compulsory £60 excess to pay in the following situations:

• Any claim made within the first 90 days of cover

• Any boiler over 10 years of age

You can choose from several excess options, depending on your personal circumstances which you'll see once you've got a quote. Generally, the higher the excess you choose, the lower your premium will be.

Home emergency cover

You can choose between a £0, £60 or £95 excess when you take out your home emergency cover with us.

There is also a £60 compulsory excess to pay in the following situations:

• Any claim made within the first 90 days of cover

• Any boiler over 10 years of age

Appliance cover

You can choose between a £0 or £50 excess when you take out your appliance insurance with us.

There is also a £50 compulsory excess to pay in the following situations:

• Any claim made within the first 90 days of cover

• Any appliance over 6 years of age